Our Policies

 Terms of Service, Privacy Policy, Our Guarantee, Refunds & Exchanges. 

Last Updated November 2023

Please review the policies below before signing up for your TeamFund Fundraiser. Thank you!

Terms of Service (Liability & Disclaimer)

Terms of Service (Liability & Disclaimer)

BY ACCESSING, BROWSING AND USING THE TEAMFUND INC. PLATFORM, YOU INDICATE THAT YOU HAVE READ AND ACCEPT THESE TERMS OF SERVICE. IF YOU DO NOT ACCEPT THESE TERMS OF SERVICE, THEN YOU MAY NOT ACCESS OR USE THE TEAMFUND INC. PLATFORM OR TEAMFUND INC. SERVICES OR ANY OF THEIR CONTENT OR SERVICES.

Definitions

  • “Organizer”: The person who coordinates a fundraiser between your group and TeamFund Inc.
  • “Sellers” are parents, families, members or people part of your group who is raising funds.
  • “Supporters” are customers who make a purchase either online or in the form of a paper order with a “seller”
  • “Group” is the fundraising body. A groups consists of an “Organizer”, “Sellers”, and “Supporters”
  • “Vendor(s)” is the merchant that is posted on the TeamFund Inc. Website.
  • “Products” are provided by the “vendors”
  • “TeamFund”, “We”, “Us”, “Our” refer to TeamFund Inc.

 

BASIC & GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

LIABILITY

TeamFund Inc. acts solely as a third-party service provider and assumes no liability related to the inherent commitments of the vendor(s) such as, but not limited to, preparation times, quality of food and or accuracy of order. TeamFund is assured by the vendors that they are qualified to fill the orders and have all the proper licenses and insurance.

No Warranty of Service Availability.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEAMFUND SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER INCURRED THROUGH THE USE OF THE WEBSITE OR SERVICES. SKIP IS ALSO NOT RESPONSIBLE FOR ANY USE OF THE SERVICES BY YOU OR ANY THIRD PARTY, LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF REPUTATION, OR FOR ANY BUSINESS INTERRUPTION ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT, YOUR USE OF, OR INABILITY TO USE, THE SITE OR SERVICES. TEAMFUND IS NOT RESPONSIBLE FOR ANY INFORMATION, WEBSITE CONTENT OR MATERIALS MADE AVAILABLE BY OR ON BEHALF OF THIRD PARTIES OTHERWISE ACCESSIBLE OVER THE INTERNET.

 

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall TeamFund Inc, our directors, officers, agents, contractors, employees, affiliates, interns, vendors, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless TeamFund Inc.  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

PERSONAL INFORMATION

Your submission of personal information through the TeamFund Inc platform is governed by our Privacy Policy. 

Information Provided

TeamFund does not represent or warrant that the nutrition, ingredient, allergen and other product information on our Web site are accurate or complete since this information comes from the product manufacturer and on occasion manufacturers may improve their products and updates. The Information we provide is supplied to us from the vendors so we recommend that you do not rely solely on the information presented on our Web site and that you consult the product’s label or contact the manufacturer directly if you have a specific dietary concern or question about a product.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Further, TeamFund is not liable for copyright infringement with respect to any information, images, trademarks, or logos displayed. 

 

Privacy Policy

Privacy Policy 

Your privacy is important to us. When placing an order with TeamFund Inc., we may require some personal information. Your personal information is protected from all third parties and is handled to ensure the utmost security and confidentiality. Personal information is described as but not limited to name, address, phone number, and credit card information. TeamFund is in complete compliance with Canadian privacy laws as per the Personal Information Protection and Electronic Documents Act Canada.

Information Collected

We collect two types of information from you: i) information that you voluntarily provide to us (e.g. through a voluntary registration process, sign-ups or emails); and ii) information that is derived through automated tracking mechanisms.By signing up/registering with us, you consent to the use and method of disclosure as described in this Privacy Policy, terms and policies.

 

How We Use Your Information

This Site only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection. This Site may, however, disclose, use, give your personal information to merchants, suppliers, service providers, affiliated businesses, including but not limited to restaurants, business partners, licensors, sponsors, advertisers, other third parties who need to know in order to deliver services relating to this Site or with whom we have a business relation, in case of an actual or proposed merger or sale of assets or as otherwise required by law.

 

Marketing & Other Communications

We may process your Personal Data to send you (personalized) marketing messages via email. Such messages include the latest news, discounts, products and services, updates about new Vendors and other communications that may be the subject of direct marketing. We may contact you by telephone or email. 

We will not send you any direct marketing communications unless you have separately consented to receive such communications or such consent has been deemed to have been given through inquiring about TeamFund Inc. services. If you no longer wish to receive direct marketing communications, you can opt-out by clicking the unsubscribe link at the bottom of an email.

 

Social Media

Please note that we occasionally take photographs of groups with profit cheques to be featured on our blog and social media at delivery events. Verbal consent will be requested on-site.

We reserve the right to use any of the images taken at these deliveries for marketing and promotional purposes on our website and all our social media platforms. If you have any concerns or do not wish images of you or your group to be used, please notify info@teamfund.ca.

 

Changes To Policy 

We reserve the right to change this Privacy Policy from time to time at our sole discretion. If at some point in the future, there is a change to our Privacy Policy, unless we obtain your express consent, such change will only apply to information collected after the revised Privacy Policy took effect. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

 

Our Guarantee

 Our Guarantee 

We guarantee that we represent the vendor and products so you can know what to expect.

The information is provided by our vendors and is intended to give a fair and accurate description of the product you are ordering.

TeamFund is NOT responsible for any product mishandling or storage after delivery of the order.  All orders are delivered to a refrigerated truck and follow all CIFA regulations.
Refund & Exchange Policy

Did you have a concern with a product that you purchased?

If there is something “wrong” with a purchase you recently made within 7 days of delivery, please get in touch with us by sending a detailed email to info@teamfund.ca with the following:

  1. Photos of the exterior of the box with any stickers/labels &  photos of the actual product inside the box to show the problems
  2. Description of the issue you are facing so we can send it along to the appropriate vendor for how to proceed.
  • Note that we can only work with the buyer directly, not on behalf of someone.
  • Because groups earn profits from your purchase, we can only replace a product and do not offer refunds.
  • There is no value in contacting the vendor directly as transactions are placed on the TeamFund website

Complaints are handled on a case-by-case basis.

TeamFund is NOT responsible for any product mishandling or storage after delivery of the order.  All orders are delivered to a refrigerated truck and follow all CIFA regulations.