eTerms, Conditions, Privacy and our Guarantee
Terms and conditions
TeamFund Inc. is an online service that provides fundraising opportunities to groups by selling products from local suppliers. Our platform provides the ability to place online transactions & payments for orders. TeamFund’s services include, but aren’t limited to: providing a marketplace, generate reports, and offer real-time transaction details.
We do not warehouse or store products in our facility. We simply allow for transactions to occur on our website.
Our vendors take responsibility in assuring the products are of quality and are fresh as we state it to be. Our vendors have credibility, are licensed and we ensure that all the permits and insurance is up to standard and up to date.
Our affiliate vendors carry business insurance in case of liability, and work toward ensuring your health and safety isn’t affected.
TeamFund Inc. takes no responsibility in the mishandling of food or product before, during or after pick up or delivery.
Delivery dates, times and locations are pre-scheduled before the fundraiser commences.
TeamFund Inc. provides orders for our vendors and vendors will fill the orders.
The “organizing committee” (fundraising chair, volunteer parent, coach, manager or organizer from your group) will acknowledge this when signing up with a fundraiser with TeamFund Inc.
Most of our products need to be refrigerated/frozen UPON RECEIPT.
It is up to you to keep it cool or stored appropriately. Once the orders have been picked up or dropped off from the organizer, sellers must be there to collect their orders. We are not responsible for finding a storage place at the drop off location. If someone isn’t there to receive the order, the driver is not responsible for taking the order back. You must be there to receive the orders.
- “Organizer”: The person who coordinates a fundraiser between your group and TeamFund Inc.
- “Sellers” are parents, families, members or people part of your group who is raising funds.
- “Supporters” are customers who make a purchase either online or in the form of a paper order with a “seller”
- “Group” is the fundraising body. A groups consists of an “Organizer”, “Sellers”, and “Supporters”
- “Vendor(s)” are the merchant that are posted on the TeamFund Inc. Website.
- “Products” are provided by the “vendors”
- “TeamFund”, “We”, “Us”, “Our” refer to TeamFund Inc.
- How We Use Your InformationThis Site only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection. This Site may, however, disclose, use, give your personal information to merchants, suppliers, service providers, affiliated businesses, including but not limited to restaurants, business partners, licensors, sponsors, advertisers, other third parties who need to know in order to deliver services relating to this Site or with whom we have a business relation, in case of an actual or proposed merger or sale of assets or as otherwise required by law.
Your privacy is important to us. When placing an order with TeamFund Inc., we may require some personal information. Your personal information is protected from all third parties and is handled to ensure the utmost security and confidentiality. Personal information is described as but not limited to name, address, phone number, and credit card information. TeamFund is in complete compliance with Canadian privacy laws as per the Personal Information Protection and Electronic Documents Act Canada.
TeamFund Inc. acts solely as a third-party service provider and assumes no liability related to the inherent commitments of the vendor(s) such as, but not limited to, preparation times, quality of food and or accuracy of order. TeamFund is assured by the vendors that they are qualified to fill the orders and have all the proper licenses and insurance.
No Warranty of Service Availability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TEAMFUND SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER INCURRED THROUGH THE USE OF THE WEBSITE OR SERVICES. SKIP IS ALSO NOT RESPONSIBLE FOR ANY USE OF THE SERVICES BY YOU OR ANY THIRD PARTY, LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF REPUTATION, OR FOR ANY BUSINESS INTERRUPTION ARISING OUT OF OR IN ANY WAY RELATED TO THIS AGREEMENT, YOUR USE OF, OR INABILITY TO USE, THE SITE OR SERVICES. TEAMFUND IS NOT RESPONSIBLE FOR ANY INFORMATION, WEBSITE CONTENT OR MATERIALS MADE AVAILABLE BY OR ON BEHALF OF THIRD PARTIES OTHERWISE ACCESSIBLE OVER THE INTERNET.
TeamFund Inc. acts as a third party and simply offers the platform to gather the orders and have them filed by the proper vendor.
TeamFund Inc. claims no direct affiliations with any of the companies or vendors listed on our website. We have simply linked the websites or parts of their menus of each vendor to our site for customer ordering convenience. In the event of order discrepancies (e.g., the wrong item delivered, etc.) TeamFund will work with the respective vendor(s) to correct your order.
Our guarantee to you is that we represent the vendor and products so that you can know what to expect. The information is provided by our vendors and is intended to give a fair and accurate description of the product you are ordering.
All purchases of Products/Services are non-refundable and final (except where prohibited by law). Any issues with the food quality and service should be directed to the relevant vendor. If the product you received is not as described, let us know. Due to personal taste, there is nothing we can if you do not “like” the product that was ordered unless you deal with the vendor directly. No cash refunds will be issued (except where prohibited by law).
No cash refunds will be issued (except where prohibited by law).
We handle all complaints with due diligence and fairness with all customers. Outside the 48 hour seller pick up time, there is nothing we can do in terms of a refund or replacement product. Traceability and how the product may have been handled/stored on the customer end would be impossible to determine after the 48 hours.
If for whatever reason, you were not happy with your product, we urge you to contact us so we can get you in touch with the vendor. Our vendors stand by their products, and if there is a problem with the quality of the product, please get in touch here.
We work on a case by case basis and ask you to take pictures and provide as much information before contacting us.
We ask that you get in touch within 48 hours of the fundraiser pick up date.
DO NOT DISCARD A PRODUCT. WE CAN’T REPLACE A PRODUCT WITHOUT PROOF OF PHYSICAL PRODUCT
Send us your group name, date of purchase, a picture of the product, and a description of what the issue is, so we can look into resolving it as soon as we can.
We work alongside our vendors and only choose vendors who will want to resolve your issue. Note that we cannot replace a product that is discarded. Please keep the product in your freezer or fridge in case an exchange is necessary.
Dealing with delivery/pickup of order
Signing off on the order
It is the Organizers responsibility sure the orders are filled by counting the boxed and checking them off your list.
Mistakes can sometimes occur, however, once the orders are signed off, the order is considered final. It is your responsibility to ensure you have enough volunteers in place to help distribute the orders to sellers.
As of September 2018, TeamFund.ca is setting a minimum of $2500 in sales per vendor/package requirement to avoid a $50 per vendor/package penalty.
That’s to ensure you raise at least $500+ per vendor/package and that the vendors can offset wholesale pricing with larger orders. This information is posted clearly in our fundraising package, and when you sign up online.
Updated December 11, 2018