TeamFund Frequently Asked Questions

Considering a TeamFund Fundraiser, but still have questions? 

Read through our FAQ to find the answers you need!

General FAQ

  • General
    • What is TeamFund Fundraising?
      TeamFund.ca is an online fundraising platform that helps groups raise funds with food in Alberta and Winnipeg.

      We work with schools, teams, clubs and non-profits. You do not need to be a non-profit to use TeamFund. We help groups raise funds for any reason and in any season.

      > View all locations here

      With TeamFund, your group can set up an online store where buyers can shop for delicious eats while supporting your cause. Your group earns a portion of profits from each sale!

      Orders are then delivered to a single location that is decided beforehand by your group. Your group members will then distribute orders to your buyers on delivery day.

      We cater to any size group: teams, clubs, schools, animal rescue, church groups, to large organizations. You do not have to be a non-profit or not-for-profit organization!

    • We need to raise money, but don't know where to start?
      You have come to the right place!

      We have helped thousands of groups raise thousands of dollars since 2013!

      Most groups do not make decisions alone: they vote by committee or with their parents on the team. The best part: we are here for you every step of the way.

      Whether you’re a seasoned fundraising coordinator or just getting started with fundraising, we can help you decide the best strategy for your group to raise the most (and even split profits between members) with our delicious fundraising products.

      Be sure to get the information you need before you go:

      Download a Fundraising Package Here 

    • We need to keep track of sales and profits per person - do you track that?
      Yes! TeamFund keeps track of sales and profits per individual seller.

      We handle the logistics so you can focus on engaging with your community.

      You can access your reports anytime to balance your books or check in on your progress!

    • How much can we earn from a TeamFund Fundraiser?
      You will earn an average of 20% from all sales per TeamFund Fundraiser. 

      Each vendor has their own profit margins. Be sure to read through the packages and products available in your area to see what you can earn!

      >> Find Fundraisers in Your Location 

      Be sure to get all the information you need before you go: 

      Download a Fundraising Package

      (This is your best place to start!)

    • Our group prefers to split profits based on individual sales - is this an issue?
      We keep track of sales & profits per player/member/student or whomever you need to keep track of so you can split the profits and give back to your group!

      How you decide to divide your profits is entirely up to you: you can pool your profits into one or split profits based on individual sales. We payout one single amount in the end, and you can keep track of individual profits with our reports, which you can access at any time!

      Be sure to get all the information you need to share with your committee:

      Download a Fundraising Package here

    • What happens when the fundraiser ends?
      When the fundraiser ends, you will not be able to place any more orders.

      The vendors are alerted and will start making all the products.

      You will receive a complete and accurate summary of your profits and sales within your reports, which you can view at any time.

      The day after your fundraiser, we will mail over your funds!

    • Cancelling a Campaign
      If your campaign doesn’t have 20 items sold for any vendor, TeamFund reserves the right to refund your buyers and cancel the delivery for that vendor. We will give you notice beforehand.

  • Delivery Questions

    • Where can you deliver to? (Out-of-town Fundraisers)
      TeamFund delivers to Alberta-wide, bordering towns in BC and Saskatchewan, as well as Winnipeg!

      Our delivery boundaries for regular fundraisers are about an hour outside these areas. View more info on our Delivery Locations page.

      If you are outside of these boundaries, we are still able to deliver to you; however, there are a few changes:

      1. We require a minimum of 100 boxes sold, or a $100 fee will be deducted from profits.
      2. We offer your group a 3-hour delivery window and a dedicated delivery day.
        NOTE: this MAY NOT be the same day that you request, as we will add your delivery stop on the day that we are in your location
      3. If you want to know if we can deliver, email us and tell us where you are.

      The most POPULAR out-of-town fundraiser is the BACON fundraiser! 

      Be sure to get all the information you need for your group: 

      Download a Fundraising Package here

    • How do we get our orders? How does delivery happen?
      TeamFund will deliver your entire order to your pre-determined location and agreed-upon date and time.

      The driver will meet you on-site with the same packing slip as you have. The driver will arrive about one hour before your seller pick-up time. They will unload your products, during that time, you and your volunteers will inventory the products and assemble the orders per the seller summaries.

      You are responsible for providing volunteers and a location that can be safely accessed by the driver. They WILL NOT enter buildings, if you want to do your seller pick up inside, your volunteers can move the products.

      We STRONGLY suggest to do your pick up outside for safety, ease and less work on your part.

      Read the step-by-step process for distribution and seller pick-up day here.

    • Cancelling a Campaign
      If your campaign doesn’t have 20 items sold for any vendor, TeamFund reserves the right to refund your buyers and cancel the delivery for that vendor. We will give you notice beforehand.

  • Products

    • Can products change from time to time?
      Yes, our products can change over time.

      We like to keep our products list fresh and curate new and in-demand products regularly.

      We keep the bestsellers and tend to remove products that aren’t popular so that you can raise more with the most delicious options!

    • Can prices fluctuate from fundraiser to fundraiser?
      Yes, prices may fluctuate from fundraiser to fundraiser. We try our hardest to keep stable pricing, but groceries go up and down, and we have to keep up.

      For the most part, we are able to keep our prices stable because we source right from the supplier to skip the “middle-man.”

      In saying that, once a campaign begins, prices will not change during your fundraiser.

  • Payments and Fees

    • How much does TeamFund cost? Are there any upfront costs or fees?
      TeamFund is free! There are no upfront costs or inventory to carry. You keep your profits or commissions earned on every sale.

      We get paid by our suppliers, meaning your profits, in the end, are yours.

      *We do have a $2 flat-rate processing fee for each order placed.

      *We do not pass along Paypal fees.

    • Are there any minimum of items sold or delivery fees on a fundraiser?
      We have a 50-item minimum items sold on any fundraiser to avoid a $75 fee.

      If you are “Out-of-town,” we require 100 boxes sold in your fundraiser to avoid a $100 fee deducted from your profits.

      If you do not believe that your group can collectively sell 50 items from a fundraiser or vendor, then perhaps this isn’t the right fit for you!

      Be sure to get all the information you need to share with your group: 

      Download a Fundraising Package here

    • What types of payments do you accept?
      Once your TeamFund fundraiser is live, you will receive a link to your online store where supporters can place their orders and share the link to promote your fundraiser.

      Orders placed on our online store can be paid for with the following payment methods:

      • Visa.
      • Mastercard
      • Paypal
      • Visa Debit
      • Amex

    • How does our group get paid?
      You can get a mailed cheque or transfer after the delivery process.

      Note that we also require your feedback form to be filled out so we can pay you quicker.

      To update your preferences, log in to your dashboard and click FUNDRAISER DETAILS.

      Scroll until you see the profit details and choose which method you prefer. DON’T FORGET TO CLICK UPDATE AT THE BOTTOM!

      We payout 1-4 days after your final delivery and update the system with the date we mailed it off.

    • Do I have to use PayPal to check out?
      You do NOT need to have a PAYPAL account to place an order.
      We accept Visa, MC, Amex and Visa Debit. Choose the option that works for you.
      The system will default to your PayPal account if you used that in the past on that same device. If you do not want to use your default PayPal account, you can:
      • Clear your cache and cookies on your browser. (You can google how to do that because there are many different browser types!)
      • Or place an order from a device where you may never have used PayPal.

  • My Orders

    • How do I know who has purchased from me?
      When you share your fundraising link and a supporter places an order, you can see it in the “My Orders” tab in your fundraiser portal.

      You will also receive a full summary when the fundraiser ends!

    • How do we get orders to our buyers?
      A delivery day and location will be decided. This is typically about 10 days after your fundraiser end date.

      Sellers are responsible for arranging to meet their supporters / buyers.

      *Buyers are not notified to show up at sellers pickup. Sellers can meet their buyers on location, but buyers will not meet the organizer to pick up their own products.

  • Contact TeamFund

    • Contact TeamFund

    • Complaints and Inquiries
      Please inspect your product upon receipt to ensure quality assurance. 

      Have a concern with a product that you purchased within 7 days?   If a buyer or supporter has a complaint, they MUST contact us within seven days of delivery. 

      If there is something “wrong” with a purchase you recently made within seven days (1 week of delivery), please send a detailed email to info@teamfund.ca with the following:
      1. Photos of the exterior of the box with any stickers/labels &  photos of the actual product inside the box to show the problem
      2. Please describe the issue you are facing so we can send it along to the appropriate vendor for how to proceed.
      3. Your Order number (Starts with R)
      Complaints are handled on a case-by-case basis. DO NOT DISCARD YOUR PRODUCT, AS WE CAN NOT REPLACE A PRODUCT THAT YOU DO NOT HAVE.
      ** Note that we can only work with the buyer directly, not on behalf of someone.
      ** Because groups earn profits from your purchase, we can only replace a product and do not offer refunds.
      ** There is no value in contacting the vendor directly, as transactions are placed on the TeamFund website.
      We can not offer an exchange after the seven days have passed.
      TeamFund is NOT responsible for any product mishandling or storage after order delivery.  All orders are delivered to a refrigerated truck and follow all CIFA regulations.
      Complaints are handled on a case-by-case basis. View our terms here.

  • Order Pickup

Still have questions?

We are here for you every step of the way.

If you can’t find the answer you’re looking for, email us at info@teamfund.ca or use the button below to schedule a call!